Active Incident
If you are experiencing a problem, we're here to help! Please contact Elexio at 888-997-9947 x2 or at support@elexio.com. Business Hours: M-F 9-5, Sun. 7:30-4:30 (all times Eastern) For 24/7 Emergency Support, see http://help.elexio.com/emergency

Incident Status

Degraded Performance

Components

Giving

Locations

Azure



May 14, 2019 8:43AM EDT
[Monitoring] Elexio Giving: We've encountered an issue where daily batch deposit reports may not immediately display transaction details, only totals. (Rest assured, there is no issue funding deposits to your bank). The daily batch report may only be missing the transaction details for a short window - typically 2-3 hours. Our Development team is aware of this issue and working to correct it. Again, in the interim, you may notice your daily batch report missing details for a few hours. We offer our sincere apologies for any inconvenience or confusion caused. We will post additional details here once this issue has been resolved.

Database / Check-In / Mobile




Operational

Website




Operational

Email




Operational

Financial Processing Services (FPS)




Operational

Community




Operational

Giving




Degraded Performance

Financials




Operational

Website




Operational